Refund policy

Payment options

We currently accept Visa, Mastercard and American Express payments online. For UAE and Saudi customers, we're delighted to provide a Buy-now-pay-later option, via Tabby.

Buy Now Pay Later with Tabby

Our highly trusted payment gateway provider Tap Payments, is DSS-PCI compliant with encryption protocols throughout, and bank-level safety. Only 3D-secured cards are accepted with security protocols including Thawte, Mastercard Securecode, Verified by Visa and American Express Safekey.

If you have any cause for concern about a payment please immediately contact your banking provider.

Returns

If you find fault with our diffusers, firstly accept our deepest apologies. It shouldn't happen and we want to know. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can send a return request using our dedicated product feedback process. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions using our direct chat.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you have product feedback you can share it using our dedicated feedback process.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We'll help you through this process.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

And finally...

We know how frustrating some situations can be when browsing, buying, using and enjoying your favourite products. We'll always do what we can on our end to support you and process your requests as fast as we can. If at any time you feel like you're not being supported enough, please reach out to us on our direct chat.