Most diffuser faults we see tend to arise in one of two ways – either the diffuser has been knocked over, which can affect the internal wiring, or the ultrasonic plate has become worn over time.
The ultrasonic plate is the delicate circular component at the centre of the reservoir. It vibrates at high speed to disperse the water and essential oil blend. Because it is a sensitive working part, it can be affected by unsuitable substances or improper care.
To help protect your diffuser, we recommend using only 100% essential oils. Fragrance oils, perfume oils, abrasive detergents, and harsh cleaning products may damage the ultrasonic plate or other internal components. Regular cleaning is also important to maintain optimal performance.
As with any powered device, faults can occasionally occur over time, even with proper care.
Where possible, we may still be able to assist with repairs, replacement ultrasonic plates, diffuser bases, or ceramic shells, subject to availability. We also offer a repair service through our Dubai headquarters.