Frequently asked

Appellation’s ultrasonic diffuser is a clever little device that uses water and electronic frequencies to transform essential oil into tiny micro-droplets. There’s a small disc in the base of the reservoir that silently vibrates, gently agitating the water and causing the oil to vaporise into a fine, aromatic mist. The mist then disperses through the air, filling a room, or any other space, with your desired aroma.

Unlike other forms of diffusion, an ultrasonic diffuser doesn’t require the use of heat, making it a safe way to disperse scent and preserving the integrity of the essential oils. Applying heat to an essential oil can alter its chemical composition and aroma, and negate the therapeutic benefits.

As an added bonus, these diffusers also require very little oil, making them a cost-effective solution.

Of course!

We only ask that you ensure they are 100% pure, undiluted essential oils. Using a synthetic perfume oil, for example, simply won't have the therapeutic benefits, while an essential oil diluted with carrier oil could damage the diffuser or cause it to malfunction.

Essential oils are highly volatile, which means they evaporate rapidly and emit concentrated aroma molecules, which is why they are so beneficial in aromatherapy. Carrier oils are usually cold-pressed from fatty seeds, nuts, kernels etc, and are not as volatile. They are ideal for topical applications, but there is no benefit in diffusion. 

To ensure you're buying a quality oil for your diffuser, take a look at the Appellation guide to buying essential oils.

Be sure to only use 100% essential oils in your diffuser. 

It's unfortunate, but most conventional home fragrance oils contain toxic chemicals that have hormone-disrupting or carcinogenic properties. Prioritise your health and diffuse essential oils instead – a safe, natural alternative that supports your wellbeing. 

It’s easy!

Follow our simple instructions, which you can find in the accompanying manual or a quick start guide here.

Appellation’s stone diffuser has two settings. Press once for a 9-hour continuous setting, or twice for a 16-hour intermittent (20 seconds on, 20 seconds off) mist.

No, there’s no need – the diffuser automatically shuts off when the water level is too low. 

Don’t worry. Your nose is not broken. Nor is the diffuser. You’re simply experiencing olfactory fatigue, also known as habituation or nose blindness. Read more about this curious phenomenon in our Journal.

As a general guide, we suggest using between 5-20 drops of essential oil.

Some oils require less and others more – for example, aromatic base note oils like myrrh, vetiver or patchouli require fewer drops while top note oils like citruses tend to evaporate faster. 

You may have to experiment a little to figure out what's right for you. 

Ultimately, the scent strength depends on the size of your space and your personal preferences.

Besides creating a beautifully scented space, the benefits of diffusing essential oils are endless, from alleviating anxiety and stress to lifting your mood, improving sleep and productivity, and even the ability to recall memories. Using aroma as part of a daily ritual can have a powerful effect on mental wellbeing and there are many studies into the proven therapeutic benefits of specific essential oils.

We encourage you to learn more about Aromachology, follow along @appellation.co , or head to our blog, Living Well, to learn more about this fascinating subject.

There are some fantastic options out there. If you prefer to use another brand or a traditional oil burner, we respect that. After all, the scent and the way you feel is more important to us.

But, there are many tricks many businesses use (diluting with water to fill bottles, for example). Know what you're buying and how to buy essential oils with our guide to buying quality essential oils.

There are approximately 200 drops in a 10ml bottle – it's up to you how much you use. Using 5 drops of oil per use equates to approximately 40 uses.

Certain essential oils can be toxic to animals if ingested, however, provided there’s good ventilation and your pet is able to leave the room if they wish, there shouldn’t be any issue diffusing around animals. If you notice any obvious change in behaviour or if your pet seems uncomfortable or irritated, stop diffusing and move your pet somewhere well-ventilated. 

If you have little ones, opt for an ultrasonic diffuser with an intermittent setting in a reasonably ventilated space. Choose gentle organic essential oils such as lavender, cedarwood, or sweet orange and use fewer drops.

You can rest assured that Appellation’s blends are 100% pure, and all our oils are either wild-harvested (grown in the wild as nature intended) or certified organic.

This is especially important to highlight for those concerned about pesticides, as citrus oils are heavily sprayed.

If you have little ones, opt for an ultrasonic diffuser with an intermittent setting in a reasonably ventilated space. Choose gentle organic essential oils such as lavender, cedarwood, or sweet orange and use fewer drops.

You can rest assured that Appellation’s blends are 100% pure, and all our oils are either wild-harvested (grown in the wild as nature intended) or certified organic.

This is especially important to highlight for those concerned about pesticides, as citrus oils are heavily sprayed.

Our UAE customers can expect next day delivery; international customers usually receive goods between 3-5 business days.

Your precious packages are tracked so you receive SMS updates along the way, provided you give us a preferred mobile number at checkout.

It's worth noting that some disruption may occur when it's a public or religious holiday.

We know how frustrating some situations can be when browsing, buying, using and enjoying your favourite products. We'll always do what we can on our end to support you and process your requests as fast as we can. We have set out our policies for online purchases, here.