CONCIERGE

How can we help?

Browse our FAQs below or get in touch if you can’t find the answer.

COMMON

Frequently Asked Questions

How long does shipping usually take?

Our UAE customers can expect next day delivery; international customers usually receive goods between 3-5 business days.

Your precious packages are tracked so you receive SMS updates along the way, provided you give us a preferred mobile number at checkout.

It's worth noting that some disruption may occur when it's a public or religious holiday.

What is an ultrasonic diffuser? How does it work?

Appellation’s ultrasonic diffuser is a clever little device that uses water and electronic frequencies to transform essential oil into tiny micro-droplets. There’s a small disc in the base of the reservoir that silently vibrates, gently agitating the water and causing the oil to vaporise into a fine, aromatic mist. The mist then disperses through the air, filling a room, or any other space, with your desired aroma.

Unlike other forms of diffusion, an ultrasonic diffuser doesn’t require the use of heat, making it a safe way to disperse scent and preserving the integrity of the essential oils. Applying heat to an essential oil can alter its chemical composition and aroma, and negate the therapeutic benefits.

As an added bonus, these diffusers also require very little oil, making them a cost-effective solution.

How much essential oil should I use in an Appellation diffuser?

As a general guide, we suggest using between 5-20 drops of essential oil.

Some oils require less and others more – for example, aromatic base note oils like myrrh, vetiver or patchouli require fewer drops while top note oils like citruses tend to evaporate faster. 

You may have to experiment a little to figure out what's right for you. 

Ultimately, the scent strength depends on the size of your space and your personal preferences.

What are your exchange or returns policies?

We know how frustrating some situations can be when browsing, buying, using and enjoying your favourite products. We'll always do what we can on our end to support you and process your requests as fast as we can. We have set out our policies for online purchases, here.

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FOR INTERIOR DESIGNERS

Scent your clients' space