Shipping policy
We ship internationally with local logistics partners who know how to handle precious items.
Shipping is calculated at checkout with the following rates:
Going to: |
Orders above 200 |
Orders under 200 |
|
UAE |
Free |
15 AED (Approx $4 USD) |
|
Oman, India |
15 AED (Approx $4 USD) |
40 AED (Approx $11 USD)
|
|
Bahrain, Qatar, KSA |
30 AED (Approx $8 USD) |
60 AED (Approx $17 USD) |
|
Fra, Ger, UK, Aust, USA |
50 AED (Approx $14 USD) |
70 AED (Approx $19 USD) |
|
Rest of world |
50 AED (Approx $14 USD) |
80 AED (Approx $22 USD) |
Delivery times
Regardless of where you're ordering from, we dispatch all orders placed before 12 PM (GMT+4) on the same day. For UAE customers, you should receive the goods, next day. Contact us directly if you require express shipping.
Orders placed after 12 PM (GMT+4) are dispatched next day. Our UAE customers should receive the goods the day after.
Our international customers usually receive their goods 3-5 days after dispatch. However, shipping times vary depending on customs and port processing of the destination country.
Good to know:
- Shipping rates & average delivery times may vary during peak times, though we'll always be transparent with changes, updating the information on this page, as well as through our community channels.
- From time to time, we offer promotions on shipping which may not always be reflected in the table above. Whatever you see at checkout is always the correct charge.
- Appellation isn't responsible for any local customs taxes charged at the destination port.
- We always track the order. If you've entered your details correctly at checkout (and your phone is in range/battery charged!) you'll also receive text message updates from our chosen couriers.
- For product issues that require special attention please read our returns policy. If you have a complaint, we're truly sorry and want to help any way we can. We welcome your feedback through our dedicated process.