Our diffuser warranty applies for 12 months from the date of delivery for products purchased directly from Appellation.co.
It covers faults that occur under normal intended use. It does not cover faults or damage caused by accidental drops, the diffuser being knocked over, use with unsuitable oils, improper cleaning, abrasive cleaning products, neglect, misuse, modification, or general wear and tear.
To help maintain performance and avoid unnecessary damage, we recommend using only 100% essential oils in your diffuser and cleaning it regularly in line with our care guidance.
Where an issue falls outside the warranty period or our standard terms, we may still be able to help you troubleshoot remotely, or assist with repairs, replacement ultrasonic plates, diffuser bases, or ceramic shells, subject to availability. We also offer a repair service through our Dubai headquarters.
